REFUND POLICY

At Hesperides, your satisfaction is our priority. We take pride in our artisan, handcrafted candles, and we want you to love your purchase. Please review our refund policy below:

All Sales Are Final
Due to the bespoke and pre-order nature of our candles, all sales are considered final. However, we understand that issues may arise and are committed to ensuring you receive a product of the highest quality.

Damaged or Faulty Items
If your candle arrives damaged, defective, or is not as described, please contact us within 7 days of receiving your order. To help us resolve the issue quickly, include:

- Your order number
- A description of the issue
- Clear photographs showing the damage or defect
Upon verification, we will offer a replacement or a full refund at our discretion.

Order Cancellations
Because each candle is made-to-order, cancellations can only be accepted if requested within 24 hours of placing your order, before production begins. If you need to cancel your order, please contact us immediately.

Non-Refundable Circumstances
Refunds will not be issued for:

- Change of mind after production has started
- Orders placed in error or by accident
- Issues caused by improper handling or storage after delivery

Refund Process
Once your refund claim is approved:

- Refunds will be processed back to your original payment method within 7-10 business days.
- You will receive an email confirmation once the refund has been processed.

hello@hesperides.uk

We are here to help and will work with you to ensure your experience with Hesperides is as delightful as our candles.

Thank you for choosing Hesperides—where each candle is a promise of quality and enchantment.