PRIVACY POLICY

Effective Date: February 2025

Welcome to Hesperides. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hesperides.uk (the "Site"). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Information We Collect

Personal Information
When you interact with our Site, we may collect personal information that can identify you ("Personal Information"), such as:

- Contact Details: Name, email address, mailing address, and phone number.
- Payment Information: Credit/debit card details and billing information (processed securely via our payment provider).
- Account Information: Username, password, and any other information you provide when creating an account.

Non-Personal Information
We also collect non-personal information that cannot be used to identify you personally, including:

- Usage Data: Information about how you interact with our Site, such as pages visited, time spent on pages, and links clicked.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies (see "Cookies and Tracking Technologies" below).

How We Use Your Information
We may use the information we collect for various purposes, including:

- To Provide Services: Processing your orders, managing your account, and delivering products and services.
- To Improve Our Site: Analyzing usage data to enhance functionality, user experience, and overall service quality.
- Marketing and Communication: Sending promotional emails, newsletters, and updates about our products, subject to your consent where required by law.
- Customer Support: Responding to inquiries, troubleshooting issues, and providing customer service.
- Legal and Compliance: Ensuring compliance with applicable laws and protecting our rights and interests.

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:

- Enhance Your Experience: Remember your preferences and login information.
- Analyze Usage: Understand how you use our Site and improve our services.
- Marketing Purposes: Provide tailored advertisements and content (you may opt-out where applicable).
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

Disclosure of Your Information
We do not sell or rent your Personal Information. We may share information in the following circumstances:

- Service Providers: With trusted third-party service providers who assist in operating our Site, processing transactions, or conducting business activities, under strict confidentiality agreements.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, where the acquiring entity agrees to handle your information in accordance with this Privacy Policy.
- With Your Consent: In any other manner disclosed to you at the time of collection or with your consent.

Data Security
We implement a variety of security measures to maintain the safety of your personal information. Although we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee its absolute security.

Third-Party Websites
Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:

- Access and Correction: Requesting access to, and correction or deletion of, your Personal Information.
- Opt-Out: Withdrawing consent for the use of your Personal Information for marketing purposes.
- Data Portability: Requesting a copy of your Personal Information in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us using the information provided below. We will respond in accordance with applicable laws.

International Data Transfers
Your information may be transferred to and maintained on servers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Site, you consent to this transfer.

Data Retention
We will retain your Personal Information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us, and we will take appropriate steps to delete the data.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this document. Your continued use of the Site after any changes indicates your acceptance of the updated Privacy Policy.

Hesperides
Email: hello@hesperides.uk

By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.